Refund Policy

Our Commitment

At CLEAN SWEEP CLEANING COMPANY INC, we are committed to delivering exceptional cleaning services. We stand behind the quality of our work with a comprehensive 30-day satisfaction guarantee. If you are not completely satisfied with our services, we will work with you to make it right.

30-Day Satisfaction Guarantee

Within 30 days of your service, if you are not satisfied with any aspect of the cleaning we provided, you have the following options:

• Re-clean: We will return to re-clean the specific areas of concern at no additional charge
• Partial Refund: We may offer a partial refund proportional to the areas that did not meet your expectations
• Full Refund: In cases where we are unable to resolve your concerns, we will provide a full refund of the service fee

How to Request a Refund

To request a refund or re-clean, please follow these steps:

1. Contact us within 30 days of your service
2. Provide your service date and details of your concern
3. Include photographs if applicable (recommended but not required)
4. Our team will respond within 24-48 business hours

You can reach us via:

• Phone: (917) 907-1109
• Email: kevinrichter@sweepcleancomp.com
• In person at our office: 307 7th Avenue, New York, NY 10001

Refund Eligibility

To be eligible for a refund:

• The request must be made within 30 days of the service date
• The concern must relate to the quality or completeness of our cleaning
• You must allow us the opportunity to re-clean before requesting a full refund
• The area in question must have been included in the original service agreement

Non-Refundable Situations

Refunds may not be provided in the following circumstances:

• Requests made more than 30 days after the service
• Issues caused by events after our cleaning (spills, pet accidents, construction, etc.)
• Pre-existing damage or stains that could not be removed
• Areas not included in the original service scope
• Situations where access was restricted during the service
• Cancellations or no-shows (see our Cancellation Policy)

Refund Processing

Once your refund request is approved:

• Refunds will be processed within 5-7 business days
• Refunds will be returned to the original payment method
• You will receive confirmation once the refund is processed
• Bank processing times may vary (typically 3-5 additional business days)

Recurring Service Cancellations

For recurring cleaning services (weekly, bi-weekly, monthly):

• You may cancel your recurring service at any time
• Cancellation requests must be made at least 48 hours before the next scheduled service
• No refunds are provided for services already completed
• Prepaid packages may be refunded on a prorated basis for unused services

Disputes

If you disagree with our refund decision, please contact us to discuss further. We are committed to finding a fair resolution. If we cannot reach an agreement, you may have the right to pursue other remedies available under New York State law.

Contact Us

For refund requests or questions about this policy, please contact us: